Growth System Agreement

Effective date: November 4, 2026  ·  Version: GSA-2026-11-04

This Agreement is accepted electronically. Before any payment is processed, the Client must check a box confirming that the Client has read and agrees to this Agreement, the Terms and Conditions, the Privacy Policy and the Refund Policy. Roman Connects records the date, time, IP address and the version of this Agreement in effect at the moment of acceptance.

1. Parties

This Growth System Agreement (the "Agreement") is entered into between Roman Connects, Inc., a Florida corporation ("Roman Connects," the "Company," "we," "us" or "our"), and the person or entity completing the purchase or signing this Agreement (the "Client," "you" or "your"). If you purchase on behalf of a business, you represent that you are authorized to bind that business, and "you" includes both you and that business.

2. What Roman Connects Does

Roman Connects builds and maintains the digital business infrastructure that the Client operates on, including the Client's CRM workspace, pages and funnels, calendars, communications, automations and related integrations (the "Growth System"). The Client remains solely responsible for the Client's sales, client service, products, pricing, staff and business decisions. Roman Connects does not operate the Client's business, does not sell on the Client's behalf and does not guarantee leads, appointments, sales or revenue.

3. Services, Scope and Components

The services are provided in the following separate components. Each component is described in the Scope of Services in effect on the date of purchase, which is incorporated into this Agreement by reference. Anything not expressly listed in the Scope of Services is not included.

(a) BUILD (setup). The standard construction and implementation of the Growth System, delivered according to the Roman Connects Deployment Standard: intake, assets, infrastructure, CRM, funnel, payments, communications, tracking, quality review and launch.

(b) OPERATE (monthly). Maintenance of the Growth System as built: keeping the infrastructure and existing integrations running, monitoring, platform updates that affect the build, and the correction of any malfunction in the components built by Roman Connects. Support is provided by email only, at support@romanconnects.com, Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding U.S. federal holidays, with a first response within two (2) business days. Support does not include telephone, text message, WhatsApp or social media channels, live sessions or training calls. OPERATE does not include unlimited development, new funnels, new automations, redesigns or custom work.

(c) USAGE. Consumption-based charges such as SMS, calls, email sending, AI, WhatsApp and carrier registration (A2P 10DLC) fees. Usage is billed directly to the payment method the Client places in the Client's own workspace, at the rates in the Roman Connects rate schedule in effect at the time of use.

(d) EXPANSION. Any work outside the Scope of Services, including new funnels, custom development, campaigns or redesigns, is quoted separately and is performed only after the Client accepts the quote in writing and pays as stated in it.

(e) Routine changes. Beginning November 15, 2026, routine content changes inside the Client's workspace (for example, text, images, prices, calendar availability, contacts, email and SMS templates) are the Client's responsibility. Roman Connects provides a tutorial library for these tasks. Routine changes that the Client asks Roman Connects to perform may be quoted as EXPANSION.

4. Client Responsibilities

The Client agrees to: (a) provide complete and accurate business information, brand assets, content and access within the timelines requested; (b) maintain, at the Client's own cost, the Client's domain, Google Workspace or email service, payment processor account and any third-party subscription the Client uses; (c) keep a valid payment method on file in the Client's workspace for usage charges; (d) comply with all laws and regulations that apply to the Client's business and communications, including insurance and securities rules, the Telephone Consumer Protection Act, CAN-SPAM, carrier requirements and privacy laws; (e) obtain and document the consent of every person the Client contacts through the Growth System; and (f) keep login credentials confidential.

Delivery timelines begin on the business day after Roman Connects has received both full payment of the BUILD fee and the complete intake information. Delays caused by missing or late information from the Client extend the timeline accordingly.

5. Fees and Payment

(a) BUILD. The BUILD fee is shown on the checkout page or invoice and is payable in full before work begins. The first monthly OPERATE fee is charged at the same time as the BUILD fee. Payment plans are not offered for BUILD unless stated in a separate written agreement signed by Roman Connects.

(b) OPERATE. OPERATE is a recurring monthly subscription. The Client authorizes Roman Connects to charge the monthly fee shown at checkout or on the invoice to the Client's payment method together with the BUILD fee at the time of purchase, and then on the same day of each following month, until the subscription is cancelled as provided in Section 6. The subscription renews automatically each month.

(c) Failed payments. If a payment fails, Roman Connects may retry the charge and, after ten (10) days, may suspend OPERATE services and access to the Growth System until the account is current. Suspension does not cancel amounts owed.

(d) Price changes. Roman Connects may change the OPERATE fee or the usage rate schedule by giving at least thirty (30) days' notice by email. The Client's remedy, if the Client does not accept the change, is to cancel before it takes effect.

(e) Taxes. Fees do not include taxes. The Client is responsible for any applicable sales, use or similar taxes.

6. Cancellation of OPERATE

The Client may cancel OPERATE at any time by either (a) using the cancellation option in the Customer Center at the link provided with the Client's receipt, or (b) sending an email to support@romanconnects.com from the email address on the account. Cancellation requires at least thirty (30) days' notice before the next billing date. If notice is received less than thirty (30) days before the next billing date, that next charge will be processed and the cancellation will take effect at the end of that billing period. Fees already charged are not prorated or refunded. Roman Connects will confirm every cancellation by email.

7. What Happens When the Agreement Ends

When OPERATE ends for any reason: (a) the Client keeps ownership of the Client's own data, including contacts, clients, conversations, and the content and brand assets the Client supplied; (b) at the Client's written request made within thirty (30) days, Roman Connects will provide, at no charge and one time, an export of the Client's contacts and available records in a standard file format; (c) the Client's access to the workspace, funnels and automations built by Roman Connects ends at the close of the final paid period; and (d) the Roman Connects Blueprint, templates, page designs, workflows, automations, system architecture and documentation remain the property of Roman Connects and are not transferred to the Client.

8. Ownership and Intellectual Property

The Client owns the Client's business, data, client relationships, trademarks and the content the Client supplies. Roman Connects owns its methods, the Roman Connects Blueprint and Deployment Standard, templates, designs, code, workflows, snapshots, documentation and know-how, including improvements made while serving the Client. While the Client's subscription is active, the Client receives a limited, non-exclusive, non-transferable and revocable license to use the components built for the Client, solely to operate the Client's own business. The Client may not copy, resell, share, export as a template or snapshot, or reproduce the Growth System for any other person or business.

9. Third-Party Platforms

The Growth System runs on third-party technology platforms, including CRM, funnel, payment, telephony, email and AI providers. Roman Connects is not responsible for outages, changes, price increases, policy decisions, account suspensions or carrier filtering by those providers, and does not guarantee the approval of any carrier registration. The Client's use of those platforms is also subject to their own terms.

10. No Guarantee of Results

Roman Connects provides infrastructure and related support. It does not guarantee any particular outcome, including leads, appointments, sales, revenue or regulatory approval. Results depend on the Client's own offer, effort, follow-through, market and circumstances.

11. Refund Policy — All Sales Are Final

The Refund Policy is incorporated into this Agreement by reference. ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE, except where a refund is required by applicable law that cannot be waived. Dissatisfaction, a change of mind, a change in business circumstances, or failure to use the Growth System are not grounds for a refund.

12. Chargebacks and Payment Disputes

(a) If the Client has a billing concern, the Client agrees to contact Roman Connects first at support@romanconnects.com and to allow at least five (5) business days for a response and resolution.

(b) If a payment dispute or chargeback is filed, the Client authorizes Roman Connects to present to the payment processor and card issuer this Agreement, the Refund Policy, the Terms and Conditions, the record of acceptance (including date, time, IP address and version), the Scope of Services, delivery records, workspace access and usage records, and communications with the Client.

(c) If a chargeback is filed for a charge the Client authorized, Roman Connects may suspend or end the Client's access to the Growth System and may seek to recover the disputed amount, together with processor fees, reasonable collection costs and reasonable attorneys' fees, to the extent permitted by law.

(d) Nothing in this section limits any right the Client has under card network rules or applicable law.

13. Termination by Roman Connects

Roman Connects may suspend or terminate the services, without refund, if the Client breaches this Agreement or the Terms and Conditions, fails to pay any amount when due, uses the Growth System for unlawful, deceptive or non-consented communications, engages in abusive conduct toward Roman Connects staff, or copies, shares or resells any part of the Growth System.

14. Confidentiality and Data

Each party will keep confidential the non-public information of the other party that it receives under this Agreement. Roman Connects will access the Client's data only as needed to provide the services, support and legal compliance, and handles personal information as described in the Privacy Policy.

15. Limitation of Liability and Indemnification

To the fullest extent permitted by law, Roman Connects will not be liable for any indirect, incidental, consequential, special or punitive damages, including lost profits, lost revenue or lost data, arising from or related to this Agreement or the Growth System. Roman Connects' total liability for any claim will not exceed the amounts the Client paid to Roman Connects in the twelve (12) months before the claim arose.

The Client agrees to indemnify and hold harmless Roman Connects and its officers, employees and contractors from any claim arising from the Client's business, the Client's communications with the Client's contacts, the Client's content, or the Client's breach of this Agreement or of any law.

16. Electronic Records and Signatures

The Client agrees that this Agreement may be accepted electronically and that checking the acceptance box at checkout, or signing electronically, constitutes the Client's electronic signature, with the same effect as a handwritten signature. The Client consents to receive this Agreement, notices and receipts electronically.

17. Governing Law and Venue

This Agreement is governed by the laws of the State of Florida, without regard to its conflict of law principles. The state and federal courts located in Palm Beach County, Florida have exclusive jurisdiction and venue over any dispute arising out of or relating to this Agreement, and each party consents to that jurisdiction.

18. Entire Agreement; Severability; Changes

This Agreement, together with the checkout page or invoice, the Scope of Services, the Refund Policy, the Terms and Conditions and the Privacy Policy, is the entire agreement between the parties regarding the Growth System and replaces any prior agreement on the same subject. No verbal or written statement by any representative modifies it. If any provision is found unenforceable, the remaining provisions remain in effect. Roman Connects may update this Agreement for future purchases and renewals by giving at least thirty (30) days' notice by email; the Client's remedy, if the Client does not accept the update, is to cancel before it takes effect. A failure to enforce any provision is not a waiver of it.

19. Acceptance

The Client accepts this Agreement by checking the following box before payment:

"I have read and agree to the Growth System Agreement, the Terms and Conditions, the Privacy Policy and the Refund Policy of Roman Connects. I understand that all payments are final and non-refundable, that OPERATE renews monthly until I cancel with thirty (30) days' notice, and I authorize the charges described above."

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